Shipping Information
We ship plants carefully packaged to ensure they arrive in perfect condition. Shipping times vary by location and season.
Contact Us
Questions about a plant? Need care advice? We're here to help.
Send Us a Message
Other Ways to Reach Us
Email: info@tlixarenozphit.world
We typically respond within 24-48 hours. For urgent plant care questions, please include "URGENT" in your subject line.
Frequently Asked Questions
Plant Care Support
Have questions about caring for your plant? Check our care guides or contact us for personalized advice.
Returns & Exchanges
If your plant arrives damaged or unhealthy, contact us immediately. We'll work with you to resolve the issue.
Response Times
We're committed to responding to all inquiries promptly and thoroughly.
General Inquiries
We typically respond to general questions within 24-48 hours during business days. Most inquiries are answered within 24 hours.
Urgent Plant Care
For urgent plant care questions, please include "URGENT" in your subject line. We prioritize these and aim to respond within 12 hours.
Order Issues
If you have concerns about your order, we'll respond within 24 hours and work quickly to resolve any issues you may have.
What to Include in Your Message
Help us help you by providing the following information when contacting us.
Order Questions
Please include your order number, the date of purchase, and a detailed description of your question or concern.
Plant Care Help
Include photos of your plant, describe the symptoms you're seeing, and let us know about your care routine and growing conditions.
Product Inquiries
Let us know which plant you're interested in, your space conditions, and any specific questions about care requirements or availability.
Contact Methods
Choose the contact method that works best for you.
Email Support
Send us an email at info@tlixarenozphit.world for detailed inquiries, order questions, or plant care advice. We respond within 24-48 hours.
Contact Form
Use our convenient contact form above for quick questions or to request information. All submissions are reviewed promptly.
Order Support
For order-related questions, include your order number in your message for faster processing and resolution.
Business Hours
Our customer service team is available to assist you during these hours.
Response Times
We typically respond to emails within 24-48 hours during business days. Urgent inquiries marked with "URGENT" receive priority attention.
Processing Days
Our team reviews and processes all inquiries Monday through Friday. Weekend messages are reviewed on the next business day.
Holiday Schedule
During holidays, response times may be slightly longer. We'll always get back to you as soon as possible.
Before You Contact Us
Check these resources first - you might find the answer you're looking for.
Care Guides
Comprehensive guides covering watering, light, repotting, and more. Most plant care questions are answered here.
Read Guides
About Us
Learn more about our company, our values, and how we operate. Find information about our processes and policies.
Learn More
Product Information
Browse our shop for detailed product descriptions, care requirements, and plant specifications for each item.
Browse ShopAdditional Resources
Before contacting us, you might find answers in our comprehensive resources.