Return Policy

Our Commitment

At Tlixarenozphit, we want you to be completely satisfied with your purchase. We understand that sometimes plants may not arrive in the condition you expected, or you may change your mind about a purchase. This Return Policy outlines our procedures for returns, exchanges, and refunds.

Return Window

You may return or exchange plants within 14 days of delivery. The return period begins on the day you receive your order. To be eligible for a return, your plant must be unused and in the same condition that you received it. Plants must be in their original packaging when possible, and the pot or container must be included if originally provided.

To initiate a return, please contact us at info@tlixarenozphit.world within the return window. Include your order number, the reason for return, and photos if the plant is damaged or not as described. We will respond to your return request within 2-3 business days with instructions on how to proceed.

Return Eligibility

For a return to be eligible, the following conditions must be met:

• • The return request is made within 14 days of delivery
• • The plant is in its original condition (unused, unplanted, and not significantly altered)
• • Original packaging and accessories (if provided) are included
• • You have proof of purchase (order confirmation email or order number)

Damaged or Defective Plants

If your plant arrives damaged, unhealthy, or significantly different from what was described, please contact us immediately. We will work with you to resolve the issue, which may include sending a replacement plant, issuing a refund, or providing store credit.

For damaged or defective items, we will cover return shipping costs. Please take photos of the damaged plant and packaging before initiating the return process. This helps us improve our packaging and address any issues with our suppliers.

Return Process

Once your return is approved, we will provide you with return instructions and a return authorization number (RMA). Please include this number with your return shipment. Returns without authorization numbers may experience delays in processing or may be refused.

Packaging Your Return

When preparing your return, please:

• • Use the original packaging when possible, or secure packaging that will protect the plant during transit
• • Include the return authorization number (RMA) clearly visible on the outside of the package
• • Include a copy of your order confirmation or packing slip
• • Ensure the plant is properly secured to prevent damage during shipping

You are responsible for return shipping costs unless the item is damaged or defective. We recommend using a trackable shipping service and purchasing shipping insurance for valuable items. We cannot be held responsible for packages lost during return shipping. If you choose to use an uninsured shipping method, you assume the risk of loss or damage during transit.

Return Shipping Address

We will provide you with the correct return shipping address when we approve your return request. Please do not send returns to any address other than the one provided, as this may result in delays or loss of your return.

Refunds

Once we receive and inspect your returned plant, we will notify you of the approval or rejection of your refund via email. This process typically takes 3-5 business days after we receive your return. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.

Refunds will be issued for the purchase price of the plant. Original shipping costs are non-refundable unless the return is due to our error or a damaged/defective product. Sale items may have different return terms, which will be clearly stated at the time of purchase.

Refund Methods

Refunds will be issued to the original payment method used for the purchase. If you paid by credit or debit card, the refund will appear on your statement within 5-10 business days after processing. The time it takes for the refund to appear in your account depends on your bank or card issuer's processing times.

If the original payment method is no longer available (e.g., expired credit card), please contact us immediately. We will work with you to arrange an alternative refund method, such as store credit or a refund to a different payment method, subject to verification of your identity and original purchase.

Partial Refunds

In some cases, we may issue a partial refund if the returned item shows signs of use, damage not present at the time of delivery, or if accessories are missing. We will notify you if a partial refund applies and explain the reason for the reduced refund amount.

Exchanges

We offer exchanges for different plants or sizes if the item you ordered is unavailable. To request an exchange, contact us with your order number and the item you would like instead. Exchanges are subject to product availability and price differences.

Non-Returnable Items

Certain items cannot be returned for health and safety reasons, or because they are perishable or customized. These include:

• • Plants that have been planted in the ground or permanently installed
• • Customized or personalized items that were made specifically for you
• • Plants that have been significantly altered from their original condition
• • Gift cards and digital products
• • Items purchased from third-party sellers (if applicable)
• • Plants that have been damaged due to improper care or handling after delivery

If you are unsure whether your item is returnable, please contact us before initiating a return. We will be happy to clarify our return policy for your specific situation.

Late or Missing Refunds

If you have not received your refund within 10 business days after we notify you of approval, please check your bank account or credit card statement first. Then contact your bank or credit card company, as it may take some time before your refund is officially posted. If you have done all of this and you still have not received your refund, please contact us at info@tlixarenozphit.world and we will investigate.

Store Credit

In some cases, we may offer store credit instead of a refund. Store credit will be issued in the form of a discount code that can be used for future purchases. Store credit does not expire and can be used for any product on our website. If you prefer a refund to your original payment method instead of store credit, please let us know when you initiate your return request.

Return Shipping Labels

For eligible returns due to damage, defects, or our error, we will provide a prepaid return shipping label. For returns due to change of mind, you are responsible for return shipping costs. We recommend using a trackable shipping method and keeping your shipping receipt until your return is processed and refunded.

Processing Time

Once we receive your returned item, we will inspect it and notify you of the status of your refund within 3-5 business days. If your return is approved, your refund will be processed and credited to your original payment method within 5-10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.

Contact Us

If you have questions about our Return Policy or need to initiate a return, please contact us at: info@tlixarenozphit.world. We're here to help and will do our best to resolve any issues you may have.

For return requests, please include "Return Request" in your subject line along with your order number. This helps us process your request more quickly and efficiently. Our customer service team typically responds to return inquiries within 24 hours during business days.